Thank you for choosing Kairo’s K9s Training. By booking any service, you acknowledge that you have read, understood, and agree to the following Terms & Conditions. These policies ensure clarity, safety, and a consistent training experience for all clients and their dogs.

 

1. Services Provided

Kairo’s K9s Training offers:

• In-home private training

• Behaviour modification and reactivity support

• Puppy development and foundation work

• Structured dog walking and enrichment services

• In-home pet-care visits

All services are delivered using science-based, LIMA-aligned, minimally aversive methods.
Services may be updated, changed, or discontinued as needed.

2. Assumption of Risk

Working with animals carries inherent risks. By participating in any service, you understand and accept that:

• Dogs may bite, scratch, redirect, or behave unpredictably

• Slips, falls, or environmental hazards may occur during in-home or outdoor sessions

• Your dog may react to triggers, wildlife, loose dogs, vehicles, or people

• Training cannot guarantee the elimination of reactivity, aggression, or behavioural concerns

You voluntarily assume all associated risks.

3. Release of Liability

To the fullest extent permitted by law, Kairo’s K9s Training—including its owner, trainers, employees, and contractors—is not liable for:

• Injuries to dogs, people, or property

• Veterinary bills, medical costs, or third-party claims

• Damage caused by your dog before, during, or after services

• Incidents resulting from failure to follow trainer instructions

• Environmental or third-party events beyond our control

Owners accept full responsibility and financial liability for their dog’s behaviour.

4. Owner Responsibilities

Clients agree to:

• Disclose all known behavioural concerns (reactivity, aggression, bites, fear)

• Disclose health conditions, medications, or mobility issues

• Follow all trainer recommendations and safety protocols

• Use equipment requested by the trainer (muzzles, long lines, harnesses, gates)

• Supervise children at all times during sessions

• Keep their dog leashed unless the trainer instructs otherwise

• Provide a safe and secure environment for training, walking, and entry/exit from the home

Failure to disclose important behaviour or health information may result in immediate termination of services without refund.

5. Securing the Environment & Household Pets

To protect your dog, the trainer, and the public, owners must ensure:

• All gates, doors, and exits are secure

• Other household pets are safely contained before trainer arrival

• No off-leash pets are present during entry or exit

• Hazards (ice, clutter, loose animals, aggressive pets) are addressed before services begin

Kairo’s K9s Training is not responsible for pets who escape, bolt through doors, or access unsafe areas due to unsecured environments.

6. Health & Vaccination Requirements

All dogs must be:

• Free from contagious illness

• Up-to-date on core vaccinations or titre tested - with documentation provided to the company

• Free from external parasites

• Cleared for physical exercise if medically complex

If your dog appears unwell, services must be rescheduled.
We reserve the right to decline service to any dog who appears unsafe or ill.

7. Safety Protocols for Behaviour Cases

For dogs exhibiting fear, reactivity, aggression, or unpredictability, owners agree to:

• Follow all safety and management instructions

• Use muzzles when requested

• Maintain appropriate distance from triggers

• Secure the home environment before training

• Avoid introducing unapproved people or dogs into sessions

The trainer may stop or modify the session if behaviour becomes unsafe.

 

8. Public Walk Safety & Uncontrolled Triggers

During structured walks, the environment may include:

• Loose dogs

• Wildlife

• Off-leash pets

• Bicycles, vehicles, or unexpected people

• Environmental triggers outside our control

Kairo’s K9s Training is not liable for incidents caused by:

• Third parties

• Uncontrolled animals

• Public interactions

• Sudden environmental events

Handlers understand that public safety cannot be fully guaranteed.

 

9. Indemnification

Clients agree to indemnify and hold harmless Kairo’s K9s Training from any:

• Injuries

• Damages

• Legal claims

• Veterinary or medical bills

• Third-party property damage

resulting from their dog’s behaviour or their failure to comply with these Terms.

 

10. Payment Policy

• All services must be paid in full at time of booking - unless otherwise arranged

• Prices may change without notice.

• Travel fees may apply outside standard service areas.

11. Cancellations, Rescheduling & No-Shows

• Cancellations require 48 hours’ notice.

• Cancellations with less than 48 hours’ notice may be billed at the full session rate.

• No-shows or failure to be home for the appointment will be charged in full.

• Late arrivals do not extend session time.

Kairo’s K9s Training may reschedule services due to weather, emergencies, or illness.

 

12. Package Policy

To ensure fairness and consistency:

Packages Do NOT Expire

Clients may use them at any time.

Packages Are NON-REFUNDABLE

All package sales are final.

Packages Are Non-Transferable

They may not be transferred between owners unless approved.

Missed or late-cancelled sessions are deducted from the package.

 

13. Weather Policy

Outdoor services may be modified during:

• Extreme heat or cold

• Ice or unsafe walking conditions

• Poor air quality or smoke

• Storms or heavy precipitation

Sessions are not refunded due to weather but will be adapted to safe indoor, enrichment, or training alternatives or rescheduled if possible

 

14. Media Release

Unless stated otherwise in writing, clients grant Kairo’s K9s Training permission to use photos or videos taken during services for:

• Training education

• Marketing

• Social media

• Website content

Clients who wish to opt out must inform us in writing before their first session.

 

15. Intake Forms & Required Documentation

Clients must complete required forms before services begin. Failure to provide intake documents or vaccination records may result in:

• Cancelled appointments

• Charges for the missed session

• Delayed scheduling

 

16. Training Expectations & Results

Training outcomes vary based on:

• Genetics

• Environment

• Health

• Handler follow-through

• Dog’s history and emotional capacity

Kairo’s K9s Training does not guarantee specific results or timelines.
Consistent practice between sessions is essential.

 

17. Refusal or Termination of Service

Services may be refused or discontinued if:

• The dog’s behaviour presents a safety risk

• The environment is unsafe

• A client is non-compliant with training or safety instructions

• Information was withheld about bite history or aggression

• Harassment or disrespect toward staff occurs

Refunds are not issued in cases involving client misconduct or withheld information.

 

18. Force Majeure

Kairo’s K9s Training is not responsible for delays or cancellations caused by events beyond our control, including:

• Extreme weather

• Public emergencies

• Vehicle issues

• Illness

• Utility outages

• Other unforeseen circumstances

Sessions will be rescheduled but not refunded.

 

19. Governing Law

These Terms & Conditions are governed by the laws of Saskatchewan and applicable federal laws of Canada. Any disputes will be resolved in Saskatchewan courts.

20. Acceptance of Terms

By booking services with Kairo’s K9s Training, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

For questions, contact:
info@kairosk9s.ca

21. Updates to These Terms

Kairo’s K9s Training may update these Terms & Conditions at any time. The most current version will always be available on our website and booking portal.